About US
IDN was established in 2003. We offer our clients and contracted brokers continuous support, access to and advice on selecting the most appropriate Medical Schemes available. Our broker services focus on excellent support, professionalism and our shared commitment ensures that IDN delivers the highest quality service.
IDN is accredited with the Council for Medical Schemes and registered with the Financial Services Board.
We have approximately 5600 members on book including:
- Eskom
- Telkom
- Municipalities
- Department of Health
- Department of Education
- Department of Justice
- Department of Water Affairs etc.
In addition we have individual members as well as SMME clients
Infra-structure
We have offices and staff in the Western Cape, Northern Cape and the Free State regions to service staff members on 12 different medical aid schemes.
Our National footprint in terms of brokers and sub-brokers to service members is restricted to Western Cape, Northern Cape and Free State region. Visible within Companies and site visitations in all regions are available.
We have a toll free number (0800 333 460) with 5 hunting lines to assist with any queries.
We have 3 dedicated support staff trained to deal with all 12 medical aid queries.
All staff members are familiar with supporting insurance products which can assist medical aids so we can advise and assist the corporate clients to maximize the cost effectiveness of their individual needs for medical aid.
Value Proposition
IDN offers continued support via our well trained and experienced brokers and agents.
All enquires at no cost to the clients are dealt with promptly and efficiently, feedback is given directly to staff members within one week after logging an inquiry. Our toll free number is (0800 333 460).
Member education is a paramount for us and we will ensure that staff are placed on the right options that suit their needs and that they understand the scheme benefits, claiming processes etc.
We have road shows to educate members bi-annually.
We have many years of experience good relationships in place with all medical aid schemes and administrators which will be advantageous to your staff.
We are also in the position to monitor and enforce effective service levels with the current schemes and administrators within Corporate Clients to improve service to your staff members.
We will submit bi-annual reports to management to show the level of satisfaction with regards to the service level agreement that will be put in place should our proposal be successful.
Why Choose Us
We believe that by awarding IDN the contract the members will finally receive the service they are paying for, after all the member is KING.
IDN believes that based on our company profile, organizational structure, experience within the industry and relationships with various stakeholders, the Corporate Client and its employees will be in a position going forward to benefit from our services.
Members will receive good service and good advice which will result in peace of mind.
An educated member is a happy member.
TESTIMONIALS
“It gives me great pleasure to share the wonderful experience and excellent services I got from IDN medical aid brokers.
Whether it’s an administrative query, or hospital admission that must be sorted I always get excellent client services from the friendly staff , and whenever I’m in a company and medical aids are discussed I always brag about BONITAS and IDN that goes the extra mile for me and my family , because my families health is of great importance to me.
Thank you BONITAS & IDN may you go from strength to strength .”
“Every time I have a claim or query the staff gives me 100% service.
I am satisfied with everything that the staff has helped me with.
Thank you IDN.”